Make, Model and Additional Info regarding the vehicle:
Please see Quotation page One “Vehicle”. All 4 x4 vehicles equipped with extra fuel tank. Second spare tyre included free of charge. Necessary tools to change a tyre All vehicles are equipped with CD Player and necessary lighter plugs to charge accessories e.g. camera, Ipod, etc. All 4 x 4 rentals includes and ICE BOX (Not Fridge) and 20 L WATER CONTAINER. For further info please contact us.
Off Road Driving:
If planning to drive off road it is essential that you give us your planned rout for approval as there are some dangerous areas. No beach driving is allowed
Rental Period:
Our rental period works in 24 Hours. E.G. If you rent the vehicle at 12 pm on the 1st of April your first rental day will only be on the 2nd of April at 12pm. When you return the vehicle on the last day it has to be returned no later than 12 pm other wise this will count as a extra rental day.
Airport Transfers:
If you rent a vehicle for 8 days or more we will collect you and drop you off at the airport at no extra charge. You will just need to supply us with your flight details. There will then be a representative of our company at the airport to meet you and bring you to our office. He/She will have an A4 White board with your name on.
Vehicle Collection and Return at the Airport:
For improved personal services we will collect you at the airport and bring you to our office to do the rental. If you return the vehicle it must be returned to our office well in advance of your return flight so that we can check the vehicle for damages in your presence and have enough time to get you to the airport on time.
Insurance:
CDW (Collision Damage Waiver) – Is the full insurance excess applicable to the quoted vehicle. This will be taken form your credit card (Authorization only) at no extra charge per day. This will then be your excess that you are liable for in the event of damages to the vehicle.
ACDW (Additional Collision Damage Waiver) Option 1 – Is the reduced insurance excess applicable to the quoted vehicle. This will be taken form your credit card (Authorization only) at an extra charge applicable to the quoted vehicle. This will then be your excess that you are liable for in the event of damages to the vehicle.
ACDW (Additional Collision Damage Waiver) Option 2 (only applicable if you rent the vehicle for 8 days or more) – Is the reduced insurance excess applicable to the quoted vehicle. This will be taken form your credit card (Authorization only) at an extra charge applicable to the quoted vehicle. This will then be your excess that you are liable for in the event of damages to the vehicle.
GLASS & TYRE DAMAGE - (only applicable if you rent a vehicle for 8 days or more) is additional insurance on the glass & tyres applicable to the quoted vehicle. If you take this additional insurance you have no liability to pay any damages to glass & tyres. (limited to 2 tyres)
Theft-Loss Waiver: IS ADDITIONAL INSURANCE TO REDUCE YOUR LIABILITY IN THE EVENT THAT THE VEHICLE SHOULD BE STOLEN- THIS HAS NEVER HAPPENED AND IS AN OPTIONAL INSURANCE. IF YOU TAKE THEFT-LOSS AND THE VEHICLE IS STOLEN YOU WILL ONLY PAY WHATEVER THE EXCESS IS THAT YOU HAVE SELECTED (applicable to the quoted vehicle). IF YOU DO NOT HAVE THEFT-LOSS YOU WILL PAY THE RE-SELL VALUE OF THE VEHICLE
Cross-Boarder travel:
When traveling outside the borders of Namibia to South Africa, Zimbabwe and Botswana, prior arrangements must be made with Okavango Car Hire for we have to give you with a Letter of Authorization to take the vehicle outside of Namibia. No extra rental charge is applicable No vehicles are allowed North of Livingston in Zambia or in Angola or in the Namibian Dune Belts. Permits can be obtained at the border. It is the renter’s responsibility to return damaged vehicles outside Namibia to within the borders of Namibia.
Booking & Payment:
If you want to book the vehicle please send us an e-mail. We will then send you a booking confirmation. We need a 20% booking deposit to secure the booking and will send you a credit card permission form that you must complete and send back to us for the 20% deposit. We only accept Visa & Master Card. The Booking will only be secure once the deposit has been paid. If you pay cash (no debit card or bank transfers) you will receive 5% Discount on the daily rental rate of the vehicle, not on the insurance or drop-off or pick-up fees or camping equipment. Rental must be paid upon commencement of the rental.
Cancellation Policy:
- 0-14 days prior to arrival: 100% of the total cost of the total rental amount applicable if vehicle is cancelled/not collected.
- 15-30 days prior to arrival: 75% of the total cost of the total rental amount applicable if vehicle is cancelled/not collected.
- 31-45 days prior to arrival: 50% of the total cost of the total rental amount applicable if vehicle is cancelled/not collected.
- 46 days prior to arrival and earlier: 20% deposit is forfeited.
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